customer care faqs

You can also get in touch with our toll free no. 1800 208 1800

You can reach us @ 1800 208 1800

Yes. Based upon approval from Branch Sales Manager and frequency as decided.

During peak hours when the agents are not free you will receive message from IVR that you are on hold, all the agents are busy.You are requested to be on line & your call will get through

Consumer will hear a message either to call back in working hours OR to drop an SMS at 58558 to WPL OR he can record his message in the voice mail.

SMS site is accessed every half an hour and customer is called back during working hour

Yes.Every 1 hour across the region.

Preventive Maintenance calls are provided only on Air Conditioner & RO water purifiers, please call up in call center to avail the PM service.

For Annual Maintenance Contract,please call up in call center